When Being Bitchy is Appropriate

The first time was with my mechanic. While I know that the automobile dealerships and mechanics industry is perfect fodder for a W5 report - actually getting my car repaired by someone I can trust is extremely difficult. What should have been a simple fix turned into a thousand dollars and my engine is still making the same noise.I don't recommend being a bitch all the time, in fact, it's a tool we should only use when all other communication strategies have been exhausted.Standing up for myself and letting the dealership know that their service and approach was completely unacceptable was necessary. And sadly - it took me becoming bitchy in order to get what I needed done.Caution needs to be applied when deciding whether to become bitchy or not. Have you tried all other communication strategies?When I was beginning the automotive repair 'project' of mine - I went directly to the top. I spoke clearly and articulated what I was looking for, when I needed it and what my understanding of the financials would be. I asked questions, showed respect and sought the dealerships perspective. I always remained calm. This is a cornerstone of effective bitchyness, never 'freak out', never shout and never cry.Just be very clear in what your expectations are and what you will and won't accept.I knew that I wasn't going to immediately find a mechanic I trust, but armed with my recent experience I now know what I have to do to get the result I want.Perhaps if enough of us demand the same level of integrity and service from our mechanics and other suppliers as we do for ourselves, we can make some positive change in the world.And we won't have to be bitchy more than necessary.